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Return Policy

Here at MyNameNecklace, we strive to make every piece of personalised jewellery as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will do everything possible to rectify this situation.

To get in touch with us concerning a return or cancellation, please email us here.


Return Policy

New, unworn items can be returned to MyNameNecklace within 100 days of delivery.
Please note that because all our personalised items are one-of-a-kind, those returns will incur a 30% restocking fee.


Cancellation Policy

Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact our Customer Care Representatives.
Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

MyNameNecklace reserves the right to m

What Our Customers Have to Say

  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
  • review1
    Leigh, Leeds, UK
    "Wow! What a perfect gorgeous bracelet! I purchased this for our amazing daughter-in-law. It is well made and will last a long time. "
  • review2
    Bonnie, Manchester, UK
    "My husband was so excited with his bracelet! With 4 kids names on it, it is amazing! It brought him to tears. The bracelet is AMAZING and made so well. I couldnt have asked for more!"
  • review3
    Ingrid, Liverpool, UK
    "Absolutely beautiful.Bought this for my daughter in law and put her child's name on.She loved it.Really good quality."
  • review4
    Robert, Oxford, UK
    "Fantastic customer service. My wife loves her jewerly. Will definitely be getting more as they are excellent personalised gifts!"
  • review5
    Bianca, Glasgow, UK
    "Website is easy to maneuver, great quality products and fast shipping! I always get a personalized gift for my loved ones and they love it!"
  • review6
    Danielle, Glasgow, Scotland
    "Love all my purchases, including this ring. I've been shopping with MyNameNecklace for years and have sent friends the website too."
  • review7
    Dayna, Birmingham, UK
    "I bought my friend a personalised necklace for her birthday. She loved it. It arrived when it said it did. Great service! Definitely will order again."
  • review8
    Laura, Belfast, UK
    "The bracelet is lovely and high quality. My husband wears it a lot, and I really like the beads. I will order from these fine folks again at Christmas!"
  • review9
    Amanda, London, UK
    "My daughter loved her name necklace and the gift box was a lovely added touch for her birthday."
  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
  • review1
    Leigh, Leeds, UK
    "Wow! What a perfect gorgeous bracelet! I purchased this for our amazing daughter-in-law. It is well made and will last a long time. "
  • review2
    Bonnie, Manchester, UK
    "My husband was so excited with his bracelet! With 4 kids names on it, it is amazing! It brought him to tears. The bracelet is AMAZING and made so well. I couldnt have asked for more!"
  • review3
    Ingrid, Liverpool, UK
    "Absolutely beautiful.Bought this for my daughter in law and put her child's name on.She loved it.Really good quality."
  • review4
    Robert, Oxford, UK
    "Fantastic customer service. My wife loves her jewerly. Will definitely be getting more as they are excellent personalised gifts!"
  • review5
    Bianca, Glasgow, UK
    "Website is easy to maneuver, great quality products and fast shipping! I always get a personalized gift for my loved ones and they love it!"
  • review6
    Danielle, Glasgow, Scotland
    "Love all my purchases, including this ring. I've been shopping with MyNameNecklace for years and have sent friends the website too."
  • review7
    Dayna, Birmingham, UK
    "I bought my friend a personalised necklace for her birthday. She loved it. It arrived when it said it did. Great service! Definitely will order again."
  • review8
    Laura, Belfast, UK
    "The bracelet is lovely and high quality. My husband wears it a lot, and I really like the beads. I will order from these fine folks again at Christmas!"
  • review9
    Amanda, London, UK
    "My daughter loved her name necklace and the gift box was a lovely added touch for her birthday."
  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
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