COVID-19 Update. See more
To our valued customers,
We would like to reach out to you directly and share with you the steps we are taking in light of the current Coronavirus (COVID-19) to ensure the well-being of the My Name Necklace community.

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis. All employees are adhering to CDC recommended handwashing and hygienic practices. We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

As your trusted partner in personalised jewellery, we are committed to delivering the My Name Necklace experience you know and love in a healthy environment that promotes and protects the well-being of all. To ensure YOUR safety, every single piece of jewellery is thoroughly cleaned before shipment. We also offer delivery options that do not require face-to-face interactions, with the courier leaving your package outside your door.

Due to extra safety precautions around COVID-19, please take in consideration that delivery times may be a bit longer than normal. We do appreciate your patience with us during this time.

We are committed to ensuring an easy and safe experience for you. Our online site remains open for business and we are continuing to operate as usual with all necessary precautions. Feel free to contact our Customer Care Team with any questions or concerns.

Take care of yourself and your loved ones,
The My Name Necklace Team
Close

Terms and Conditions

By purchasing from MyNameNecklace, you agree to the following terms and conditions. Please read them carefully.

Privacy Policy

  • Respecting your privacy is of utmost importance to us at MyNameNecklace.
  • Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by MyNameNecklace to maintain a record of your purchases and for promotional reasons.
  • We do not sell, transfer, rent or trade your information to any third party.
  • When you register at our site, you will be asked to submit some personal information, such as name and contact information.
  • MyNameNecklace will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.
  • In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site.

Cookie Policy

  • MyNameNecklace places small packets of data, known as cookies, onto customers’ computers and mobile devices.
  • This is a standard practice all online businesses adhere to.Cookies are an integral part of assisting MyNameNecklace in providing a high quality online shopping experience to all customers.
  • With cookies enabled, MyNameNecklace can determine the buying and browsing behavior of all customers. By browsing MyNameNecklace, customers consent to the placement of cookies on their computer.
  • Customers are able to disable cookies if they want personally from their browser.
  • For more information about cookies, read our full Cookie Policy.

Shipment, Customs, Duties and Taxes

  • All items purchased from MyNameNecklace are made pursuant to a shipment contract.
  • This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier.
  • The use of the MyNameNecklace site is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.
  • MyNameNecklace offers worldwide shipping.The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
  • Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
  • The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
  • Additional charges for customs clearance must be borne by the recipient specified on the delivery address. MyNameNecklace has no control over these charges and cannot predict what they may be.
  • It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond MyNameNecklace’s original delivery estimates.

Disclaimer and limitation of liability

  • MyNameNecklace strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.
  • However, MyNameNecklace does not warrant that product descriptions, pictures or any other content of MyNameNecklace is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.
  • Actual colors and the "look and feel" you see on the MyNameNecklace site will depend on your computer monitor and on other technical factors.
  • If a product offered by MyNameNecklace itself is not as described, your sole remedy is to return it in unused condition.All of MyNameNecklace products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, MyNameNecklace disclaims all warranties, either express or implied, of any kind with respect to products sold on the MyNameNecklace site.
  • You agree that the sole and exclusive maximum liability to MyNameNecklace arising from any product sold on the MyNameNecklace site is the price of the product ordered.
  • In no event shall MyNameNecklace, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.
  • MyNameNecklace reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Marketing use of your personal information

  • By signing up for newsletters, you agree to receive special offers and promotions of MyNameNecklace. You can unsubscribe from emails at any time by clicking the unsubscribe link contained in the email. We do not rent, sell, or share Personal Information about you with other people or non- affiliated companies for marketing purposes without your permission.

Contacting MyNameNecklace

  • If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact MyNameNecklace customer care representatives. (custserv@mynamenecklace.co.uk)



Copyright © 2009-2020 MyNameNecklace.co.uk All rights reserved.