COVID-19 Update. See more
To our valued customers,
We would like to reach out to you directly and share with you the steps we are taking in light of the current Coronavirus (COVID-19) to ensure the well-being of the My Name Necklace community.

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis. All employees are adhering to CDC recommended handwashing and hygienic practices. We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

As your trusted partner in personalised jewellery, we are committed to delivering the My Name Necklace experience you know and love in a healthy environment that promotes and protects the well-being of all. To ensure YOUR safety, every single piece of jewellery is thoroughly cleaned before shipment. We also offer delivery options that do not require face-to-face interactions, with the courier leaving your package outside your door.

Due to extra safety precautions around COVID-19, please take in consideration that delivery times may be a bit longer than normal. We do appreciate your patience with us during this time.

We are committed to ensuring an easy and safe experience for you. Our online site remains open for business and we are continuing to operate as usual with all necessary precautions. Feel free to contact our Customer Care Team with any questions or concerns.

Take care of yourself and your loved ones,
The My Name Necklace Team
Close

NEED HELP

SHIPPING AND DELIVERY

Do You Ship Worldwide?
Yes, We Ship Worldwide. Please click here to see the full list

PRIVACY AND SECURITY


MY ORDER

Changing Your Address
If you would like to change your address before your order is shipped, please contact us and we will update the address in our files accordingly.
Changing an Order After Placing it
If you have already placed your order but you selected the wrong product or want to change the personalization details, please contact customer care!
We will be more than happy to update your order with no additional fee if you placed your order in the last 12 hours or if you ordered a non-personalized item.
Order Shipped to Incorrect Address
If the address provided is wrong, a new item can be sent with a 30% Restocking Fee or you may contact the local post office for the option of rerouting the package to the correct address.

PAYMENT

How Do I Find My Purchase on my billing Statement?
You can find us next to the purchase amount under the name “Jewellery Website / MyNameNecklace”.
My Promotional Code Doesn’t Work. What Should I Do?
If your promotional code does not work, please contact customer care to resolve the issue.
Why am I unable to use more than 1 promotional coupon code?
Please note that only 1 promotional coupon / code / voucher can be used per purchase.
What should I do if I receive a ‘Payment didn’t go through’ message?
If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

RETURN AND REFUNDS

Chain Size Incorrect
If you were sent the wrong chain length by mistake, we will gladly send you a new chain which can easily replaced with a set of pliers.
If you ordered the wrong chain length, a new chain can be purchased. Customer Care will be more than happy to provide you the information on how to order a new chain.
Ring Size Incorrect
If you find that your ring size is incorrect, we will gladly offer a resizing up to one size for free! Please contact customer care and send us your ring back for a resize.
I received a damaged item
If you receive a damaged item, please contact Customer Care with a picture of the damaged item so that we can examine the issues and prevent further occurrences.
Once the picture is received, we will work to find a suitable solution for you.
Not Satisfied with Your Purchase
If you are not satisfied with your purchase, please contact customer care and send us a picture.
Also, please read our Return and Cancellation Policy.
Mistake Made in Order
If the mistake was made, please send us an email with all the details along with a picture of your order.
This will allow us to understand what happened and prevent this mistake from happening in the future.

HELPFUL INFORMATION

How Do I Place an Order?
Placing an order is super easy!
1) Select the personalized item you like and fill out the info box on the right with all the required details, including chain length/ring size.
2) Once you are done adding all the details, click the “Add to Cart” button.
3) Once done selecting your items, click on “My Cart” to view your order.
4) Select your desired Shipping Method.
5) Click “Proceed to Checkout” button and finish your purchase on the secured page.
6) Once your purchase is complete, you will receive a confirmation email, so be on the lookout!

ABOUT MYNAMENECKLACE


CONTACT US

Do you have a question? A comment?



Copyright © 2009-2020 MyNameNecklace.co.uk All rights reserved.