To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:

• Street address with apartment number
• City
• Country
• Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Service Team.

Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.

Gold / Diamond Items

Changes made after production begins on gold and diamond items may require a 30% restocking fee.

 

To avoid having your order arrive late, we advise against making changes during popular national events and holidays  

If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.

We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.

If you purchased your order using PayPal, we will ship your jewellery to the address connected to your PayPal account. If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.

When contacting us, please select the option shown below:

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

If your order is still in production and you would like to change the size of the chain, all you need to do is contact us with the correct chain length and we will make the change for you if it is still possible.

You may have been really excited to place your order and missed a slight detail. We can relate ;)

But don't worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

• Name (including street, number, apt number, or PO Box)
• City
• Postcode
• Country

 You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us.  If this happens we can offer to reorder your item and send it to the correct address for a 30% restocking fee.

Perhaps you continued browsing through our site and found another wonderful piece of jewellery that you simply MUST have. We get it.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order ID. Our team will see this comment and update the order for you.

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.

At My Name Necklace, we offer Standard (free) and Premium (additional cost) warranty. You can select the warranty you would like when purchasing your jewellery

Standard Warranty (6 months from the date of purchase):

• Damaged Pendant
• Damaged Chain
• Birthstone repair: replacement of birthstones
• Arrival of shipment

Premium Warranty (2 years from the date of purchase):

• Standard Warranty conditions
• Accidental damage protection
• Free chain replacement