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Change Order Details
How can I change my shipping address?
To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:

  • Street address with apartment number
  • City
  • Country
  • Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

How can I change a My Name Necklace order after placing it?
If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Service Team.

Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.

Gold / Diamond Items

Changes made after production begins on gold and diamond items may require a 30% restocking fee.

 

To avoid having your order arrive late, we advise against making changes during popular national events and holidays  

How do I change my inscription?
If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.

We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.

I paid for my order using PayPal and I didn’t see where to fill my shipping address
If you purchased your order using PayPal, we will ship your jewellery to the address connected to your PayPal account. If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.

When contacting us, please select the option shown below:


Image


We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.
How do I change the size/ length of my jewellery?
If your order is still in production and you would like to change the size of the chain, all you need to do is contact us with the correct chain length and we will make the change for you if it is still possible.
My address on my shipping confirmation is incorrect, what should I do?
You may have been really excited to place your order and missed a slight detail. We can relate ;)

But don't worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

  • Name (including street, number, apt number, or PO Box)
  • City
  • Postcode
  • Country

 You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us.  If this happens we can offer to reorder your item and send it to the correct address for a 30% restocking fee.

How do I add another item to my order?
Perhaps you continued browsing through our site and found another wonderful piece of jewellery that you simply MUST have. We get it.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order ID. Our team will see this comment and update the order for you.

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.

Warranty Conditions

At My Name Necklace, we offer Standard (free) and Premium (additional cost) warranty. You can select the warranty you would like when purchasing your jewellery

Standard Warranty (6 months from the date of purchase):

  • Damaged Pendant
  • Damaged Chain
  • Birthstone repair: replacement of birthstones
  • Arrival of shipment

Premium Warranty (2 years from the date of purchase):

  • Standard Warranty conditions
  • Accidental damage protection
  • Free chain replacement

What Our Customers Have to Say

  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
  • review1
    Leigh, Leeds, UK
    "Wow! What a perfect gorgeous bracelet! I purchased this for our amazing daughter-in-law. It is well made and will last a long time. "
  • review2
    Bonnie, Manchester, UK
    "My husband was so excited with his bracelet! With 4 kids names on it, it is amazing! It brought him to tears. The bracelet is AMAZING and made so well. I couldnt have asked for more!"
  • review3
    Ingrid, Liverpool, UK
    "Absolutely beautiful.Bought this for my daughter in law and put her child's name on.She loved it.Really good quality."
  • review4
    Robert, Oxford, UK
    "Fantastic customer service. My wife loves her jewerly. Will definitely be getting more as they are excellent personalised gifts!"
  • review5
    Bianca, Glasgow, UK
    "Website is easy to maneuver, great quality products and fast shipping! I always get a personalized gift for my loved ones and they love it!"
  • review6
    Danielle, Glasgow, Scotland
    "Love all my purchases, including this ring. I've been shopping with MyNameNecklace for years and have sent friends the website too."
  • review7
    Dayna, Birmingham, UK
    "I bought my friend a personalised necklace for her birthday. She loved it. It arrived when it said it did. Great service! Definitely will order again."
  • review8
    Laura, Belfast, UK
    "The bracelet is lovely and high quality. My husband wears it a lot, and I really like the beads. I will order from these fine folks again at Christmas!"
  • review9
    Amanda, London, UK
    "My daughter loved her name necklace and the gift box was a lovely added touch for her birthday."
  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
  • review1
    Leigh, Leeds, UK
    "Wow! What a perfect gorgeous bracelet! I purchased this for our amazing daughter-in-law. It is well made and will last a long time. "
  • review2
    Bonnie, Manchester, UK
    "My husband was so excited with his bracelet! With 4 kids names on it, it is amazing! It brought him to tears. The bracelet is AMAZING and made so well. I couldnt have asked for more!"
  • review3
    Ingrid, Liverpool, UK
    "Absolutely beautiful.Bought this for my daughter in law and put her child's name on.She loved it.Really good quality."
  • review4
    Robert, Oxford, UK
    "Fantastic customer service. My wife loves her jewerly. Will definitely be getting more as they are excellent personalised gifts!"
  • review5
    Bianca, Glasgow, UK
    "Website is easy to maneuver, great quality products and fast shipping! I always get a personalized gift for my loved ones and they love it!"
  • review6
    Danielle, Glasgow, Scotland
    "Love all my purchases, including this ring. I've been shopping with MyNameNecklace for years and have sent friends the website too."
  • review7
    Dayna, Birmingham, UK
    "I bought my friend a personalised necklace for her birthday. She loved it. It arrived when it said it did. Great service! Definitely will order again."
  • review8
    Laura, Belfast, UK
    "The bracelet is lovely and high quality. My husband wears it a lot, and I really like the beads. I will order from these fine folks again at Christmas!"
  • review9
    Amanda, London, UK
    "My daughter loved her name necklace and the gift box was a lovely added touch for her birthday."
  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
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