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Payments & Promo Information
My promotional code doesn't work

 If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.

If your promotional code still isn’t working please contact our Customer Care Team to resolve the issue.

Can I use more than one My Name Necklace coupon code?

Only one promotional coupon code, voucher, or free gift can be used per purchase.

Why do I see a double charge on my billing statement?

If this occurs, please check your email account to see if you received two Order Confirmations with two Order ID Numbers. In our experience, customers sometimes place two orders by mistake.
We’ll gladly issue a refund for one order if this is the case. Please send an email to our Customer Care Team with a screenshot of your bank statement so that we can sort this out for you.

If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.

I have a PayPal account but I cannot complete the payment

If you are unable to complete your payment using PayPal, please contact us with your order details. We’ll gladly send you an email with a PayPal Payment Request to complete your payment and process your order.

How do I use a My Name Necklace coupon?

Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons. To redeem your coupon, just click on ‘promotional code’ beneath your item information in the shopping cart.

  coupon     

Type your code in the drop down box, then click APPLY to subtract your discount from your subtotal.

coupon2

Please note that you can only use one code a time.

I received a ‘Payment Didn’t Go Through’ message, what should I do?

If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct.

hc-a2601

If all details are correct, please try paying via PayPal. Don't worry, you don't have to be a registered member of PayPal to use their services.

You can also use a different credit card or simply try processing the payment again a few hours after your initial attempt.

How do I find my purchase on my billing statement

Once your order has been confirmed and approved you will be able to see the charge on your billing statement.

You can find us next to the purchase amount under the name "Jewelry Website / MyNameNecklace".

Events and Promotions

Throughout the year, we celebrate national holidays and events with special offers and sitewide sales, including Mother's Day, Valentine's Day, Halloween, and last but certainly not least...Christmas! We’re happy to join in your family celebrations and want to ensure that your gifting experience goes smoothly. For this reason, it's important to confirm the correct shipping method to ensure your purchase arrives on time when buying during a special national or holiday event.

We also regularly reward our loyal newsletter subscribers, as well as Facebook and Instagram followers, with special perks alongside onsite promotional events. Loyalty promotions can usually be claimed using a coupon code.

What Our Customers Have to Say

  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
  • review1
    Leigh, Leeds, UK
    "Wow! What a perfect gorgeous bracelet! I purchased this for our amazing daughter-in-law. It is well made and will last a long time. "
  • review2
    Bonnie, Manchester, UK
    "My husband was so excited with his bracelet! With 4 kids names on it, it is amazing! It brought him to tears. The bracelet is AMAZING and made so well. I couldnt have asked for more!"
  • review3
    Ingrid, Liverpool, UK
    "Absolutely beautiful.Bought this for my daughter in law and put her child's name on.She loved it.Really good quality."
  • review4
    Robert, Oxford, UK
    "Fantastic customer service. My wife loves her jewerly. Will definitely be getting more as they are excellent personalised gifts!"
  • review5
    Bianca, Glasgow, UK
    "Website is easy to maneuver, great quality products and fast shipping! I always get a personalized gift for my loved ones and they love it!"
  • review6
    Danielle, Glasgow, Scotland
    "Love all my purchases, including this ring. I've been shopping with MyNameNecklace for years and have sent friends the website too."
  • review7
    Dayna, Birmingham, UK
    "I bought my friend a personalised necklace for her birthday. She loved it. It arrived when it said it did. Great service! Definitely will order again."
  • review8
    Laura, Belfast, UK
    "The bracelet is lovely and high quality. My husband wears it a lot, and I really like the beads. I will order from these fine folks again at Christmas!"
  • review9
    Amanda, London, UK
    "My daughter loved her name necklace and the gift box was a lovely added touch for her birthday."
  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
  • review1
    Leigh, Leeds, UK
    "Wow! What a perfect gorgeous bracelet! I purchased this for our amazing daughter-in-law. It is well made and will last a long time. "
  • review2
    Bonnie, Manchester, UK
    "My husband was so excited with his bracelet! With 4 kids names on it, it is amazing! It brought him to tears. The bracelet is AMAZING and made so well. I couldnt have asked for more!"
  • review3
    Ingrid, Liverpool, UK
    "Absolutely beautiful.Bought this for my daughter in law and put her child's name on.She loved it.Really good quality."
  • review4
    Robert, Oxford, UK
    "Fantastic customer service. My wife loves her jewerly. Will definitely be getting more as they are excellent personalised gifts!"
  • review5
    Bianca, Glasgow, UK
    "Website is easy to maneuver, great quality products and fast shipping! I always get a personalized gift for my loved ones and they love it!"
  • review6
    Danielle, Glasgow, Scotland
    "Love all my purchases, including this ring. I've been shopping with MyNameNecklace for years and have sent friends the website too."
  • review7
    Dayna, Birmingham, UK
    "I bought my friend a personalised necklace for her birthday. She loved it. It arrived when it said it did. Great service! Definitely will order again."
  • review8
    Laura, Belfast, UK
    "The bracelet is lovely and high quality. My husband wears it a lot, and I really like the beads. I will order from these fine folks again at Christmas!"
  • review9
    Amanda, London, UK
    "My daughter loved her name necklace and the gift box was a lovely added touch for her birthday."
  • review10
    Sue, Manchester, UK
    "An easy to use website, terrific choice of styles & colours. My granddaughters love their necklaces."
  • review11
    Leslie, Liverpool, UK
    "I absolutely love my husband's bracelet. He hasn't taken it off since I got it. I'm going to buy another one for my brother for Christmas!"
  • review12
    Gillian, Manchester, UK
    "Great product & really lovely gift! My best friend was thrilled with the necklace!"
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